Frequently asked questions

Find answers to your questions

Can i repurpose my own jewelry?

Yes! As long as it's real gold or silver you can repurpose your own jewelry. If you would like to discover the possibilities, you can send an email (info@atelier-cloudnine.nl) or book a free online consultation to discuss your wishes.

Can i resize a ring after i bought it?

Yes! We can resize your ring if we made it. Please contact us (info@atelier-cloudnine.nl) for further information.

I saw something i like but my size is not in the options

Please contact us through mail (info@atelier-cloudnine) with your order number & details. We're happy to help you get the right size!

Is it possible to come and try on a ring?

No, unfortunately i don't have a visit address (..yet). I'm working hard to offer you the possibility in the future! <3

How do i determine my ringsize?

Check out our ring sizeguide.
If you need assistance, don't hesitate to reach out (info@atelier-cloudnine.nl) .

Can i return a (custom) order?

Unfortunately, unique custom pieces cannot be returned since they are made especially for you.
Other items can be returned within 14 days of receipt if requested by e-mail: customercare@atelier-cloudnine.nl

Are all jewelry handmade?

Yes. Each piece is handmade with love and attention in our private atelier in Tilburg.
This means that no two pieces of jewelry are exactly the same –just like you.

What materials are the jewelry of CloudNine made of?

We work with repurposed sterling silver and/or 9k solid gold & 14k solid gold. Our materials are carefully selected for their appearance and energy.

Can i order a custom piece?

Yes, we offer custom-made jewelry. You can book a free online consultation to discuss your wished.

Let us know what your wishes are via email (info@atelier-cloudnine.nl) or DM us via Instagram (@ateliercloudnine_.nl). We are happy to help!

How long will it take to receive my order?

We usually ship within 3–4 weeks since all of the pieces are made by hand and by request. Custom pieces may therefore take a little longer.
You will always receive a track & trace code.

Do you ship internationally?

No. Atelier CloudNine does not ship worldwide (yet).