WELCOME TO THE FAQ PAGE
Here you will find answers to the most frequently asked questions about our jewelry, shipping, orders and more. Is your question not listed? Feel free to contact us via our contact page.
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ARE ALL JEWELRY HANDMADE?
Yes. Each piece is handmade with love and attention in our private atelier in Tilburg.
This means that no two pieces of jewelry are exactly the same –just like you.
WHAT MATERIALS ARE YOUR JEWELRY MADE FROM?
We work with recycled sterling silver and/or ethically sourced 9k solid gold & 14k solid gold. Our materials are carefully selected for their appearance and energy.
CAN I HAVE A PIECE OF JEWELRY CUSTOM MADE?
Yes, we offer custom-made jewelry. Let us know what your wishes are via email (info@atelier-cloudnine.nl) or DM us via Instagram (@ateliercloudnine_.nl). We are happy to help!
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
We usually ship within 3–4 weeks since all of the pieces are made by hand and by request. Custom pieces may therefore take a little longer.
You will always receive a track & trace code.
DO YOU SHIP INTERNATIONALLY?
No. Atelier CloudNine does not ship worldwide (yet).
CAN I RETURN AN ORDER?
Unfortunately, unique custom pieces cannot be returned since they are made solo for you. Other items can be returned within 14 days of receipt if requested by e-mail: customercare@atelier-cloudnine.nl
CAN I HAVE AN ORDER GIFT WRAPPED?
Absolutely. Check "gift wrapping" at checkout and we will make sure your jewelry is lovingly wrapped.